Privacy Policy

1 What Information We Collect

We may collect the following categories of personal data:

• Identity data — first name, last name, title, job role, organisation
• Contact data — email address, phone number, WhatsApp number
• Account data — username, password (stored as a secure hash), enrolment history
• Transaction data — details of courses purchased, payment records
• Communication data — messages sent via our contact form, email correspondence
• Technical data — IP address, browser type and version, time zone, operating system (collected automatically via server logs)
• Usage data — pages visited, session duration, referral source

We do not collect any special category data (such as health, racial origin, or biometric data) unless you voluntarily provide it in the context of a bespoke programme enquiry, in which case it is handled with additional care and explicit consent.

2 How We Collect Your Information

We collect personal data through:

• Direct interactions — when you register an account, book a discovery call, enrol in a course, or contact us via email, phone, or WhatsApp
• Our website forms — contact form, registration form, and booking enquiries
• Automated technologies — server logs and session cookies when you browse our website
• Third parties — payment processors and referral partners, where applicable

3 How We Use Your Information

We use your personal data to:

• Process your course enrolment and manage your student account
• Deliver training sessions and share relevant course materials
• Respond to your enquiries, contact form messages, and booking requests
• Send booking confirmations, session reminders, and post-programme certificates
• Send occasional updates about new courses or programmes (you may opt out at any time)
• Improve our website, services, and training content
• Comply with our legal and regulatory obligations

We will never use your data for automated decision-making or profiling that has a significant effect on you.

4 Legal Basis for Processing

We process your personal data on the following legal grounds under UK GDPR:

5 Who We Share Your Data With

We do not sell your personal data. We may share it only with:

• Service providers — hosting providers, email platforms, and payment processors who process data on our behalf under strict data processing agreements
• Zoom — for live session delivery (Zoom's own privacy policy applies)
• Legal and regulatory authorities — where required by law
• Unique Tech Solution Ltd — our parent company, which may access data for administration and compliance purposes

All third parties are required to process your data securely and only for the specified purpose.

6 How Long We Keep Your Data

• Account data — retained for as long as your account is active, then deleted within 12 months of account closure on request
• Transaction and enrolment records — retained for 7 years for financial and legal compliance
• Contact form messages — retained for up to 2 years
• Marketing preferences — retained until you opt out
• Server logs — retained for up to 90 days

After the applicable retention period, data is securely deleted or anonymised.

7 Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete data
• Right to erasure — request deletion of your data (subject to legal retention obligations)
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interest, including marketing
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, email us at info@teachaitools.com. We will respond within 30 days.

8 Cookies

Our website uses essential session cookies required for the platform to function (e.g., maintaining your logged-in state). These are not used for tracking or advertising.

• Session cookies — expire when you close your browser
• CSRF tokens — security cookies to protect form submissions

We do not currently use third-party analytics cookies (e.g., Google Analytics). If this changes, this policy will be updated and a cookie consent banner will be displayed.

9 Third-Party Links

Our website may contain links to external websites (e.g., Zoom, ICO, LinkedIn). We are not responsible for the privacy practices of those websites and recommend you review their own privacy policies.

10 Children's Privacy

Our services are intended for professionals aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

11 Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically. Where changes are significant, we will notify enrolled students by email.

12 Contact & Complaints

For any privacy-related questions or to exercise your rights, contact us:

• Email: info@teachaitools.com
• WhatsApp: +44 79 1799 0905
• Address: C16, The Ingenuity Centre, University of Nottingham, Jubilee Campus, Nottingham, NG7 2TU

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk/make-a-complaint
• Phone: 0303 123 1113